1. Overview
At Fedrico’s Trikes and Spare Parts, we want customers to receive the correct products in the condition described on our website.
This Returns & Refunds Policy explains how to request a return, exchange, or refund for motorcycle parts, trike conversion components, and accessories purchased through our online store.
All return requests are subject to the applicable product terms, this policy, and mandatory consumer rights under applicable law.
2. Contact Us Before Returning an Item
Customers must contact us before sending an item back so that we can review the request and provide return instructions.
To request a return, email info@FedricosTrikesandSpareParts.com with:
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Your full name.
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Your order number.
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The product name and part number, if available.
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The reason for the return.
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Photographs of the item and packaging, where relevant.
Please do not send products to our business address unless we have confirmed that this is the correct return destination.
3. Return Eligibility
Products may be eligible for return if they meet the applicable return conditions and the request is submitted within the return period disclosed for the purchase.
Unless otherwise agreed or required by law, returned products should be:
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In their original condition.
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Complete, including included accessories and components.
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Accompanied by original packaging where reasonably available.
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Uninstalled, unused, and free from damage caused after delivery.
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Accompanied by proof of purchase.
Some products may have specific return restrictions because of their condition, supplier requirements, special-order status, or nature. Any applicable restriction will be disclosed before purchase where required by law.
4. Return Period
The return period applicable to an item will be stated on the relevant product page, at checkout, or in written confirmation from our team.
If no return period has been specified, contact us before assuming that an item is eligible for return.
Nothing in this section limits any return, cancellation, refund, or other remedy required by applicable law.
Store owner: Before publishing, specify your standard return window—for example, 30 days from delivery—if you intend to offer one.
5. Items That May Not Be Eligible for a Change-of-Mind Return
Subject to applicable law and any express return promise made at purchase, the following items may be excluded from returns for reasons unrelated to a defect or fulfillment error:
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Special-order or custom-configured components.
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Products that have been installed, modified, or altered.
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Used, damaged, or incomplete items where the condition resulted from customer handling.
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Items identified as non-returnable before purchase.
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Products that cannot reasonably be resold because of their condition.
These restrictions do not remove applicable rights relating to defective, damaged, misdescribed, or incorrectly supplied products.
6. Incorrect, Damaged, or Defective Products
If you receive an incorrect item, or a product arrives damaged or appears defective, contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs where useful.
Do not install or modify a product that appears damaged or defective before contacting us, particularly if it may affect vehicle safety.
After reviewing the request, we will explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, return, refund, or another appropriate remedy.
Customers will not be required to accept store credit in place of a refund where a refund is legally required.
7. Product Compatibility and Fitment
Motorcycle and trike parts can vary by make, model, year, engine configuration, and existing modifications.
Customers should review the product description and compatibility information before placing an order. If you are unsure whether a component will fit your vehicle, contact us before purchasing.
If a customer orders an item that does not fit because the vehicle information supplied was incomplete or incorrect, the return will be assessed under the applicable return terms.
If a product was incorrectly described or its stated compatibility was inaccurate, we will assess the matter under the applicable consumer protection requirements.
For assistance, please provide your vehicle’s make, model, year, engine size, and the product or part number.
8. Installed or Modified Products
We recommend verifying the product and its fitment before installation.
Products that have been installed, altered, cut, painted, wired, or otherwise modified may not qualify for a change-of-mind return because their original condition may no longer be preserved.
However, installation or use will not automatically eliminate rights relating to a product defect or other legal remedy. Each claim will be assessed according to the circumstances and applicable law.
If a product may be unsafe, discontinue use until the issue has been assessed by a qualified professional.
9. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the terms applicable to the purchase.
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Change-of-mind returns: The customer may be responsible for return shipping where this was properly disclosed and is permitted by law.
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Incorrect items supplied: We will explain the return arrangements and applicable shipping responsibility.
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Damaged or defective products: Return shipping and other remedies will be handled in accordance with applicable law and the circumstances of the claim.
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Other approved returns: Any applicable shipping costs will be communicated before the return proceeds.
Do not ship a heavy or oversized component without receiving return instructions. Some trike conversion kits and motorcycle parts may require special handling or freight arrangements.
10. Refund Processing
Once a returned product has been received, we may inspect it to confirm its condition and verify the return request.
We will communicate the outcome and, where a refund is approved or legally required, process it within the applicable timeframe.
Approved refunds will generally be issued to the original payment method where practicable. If that method cannot be used, we will contact the customer to arrange a lawful alternative.
The time it takes for a refund to appear in an account may depend on the payment provider or financial institution.
Any refund deadline imposed by applicable law will take precedence over a longer processing estimate in this policy.
11. Original Shipping Charges
Whether original shipping charges are refundable depends on the reason for the return, the shipping terms disclosed at purchase, and applicable law.
Where a full refund of shipping charges is legally required, we will provide it. For other approved returns, the refund amount will be communicated when the return is authorized.
12. Exchanges and Replacements
Exchanges or replacements may be available depending on stock, product condition, supplier availability, and the nature of the issue.
If you need a different size, configuration, or part number, contact us before sending the original product back.
A replacement may not be available for discontinued or out-of-stock products. If a replacement cannot be supplied, we will discuss the available options and provide any remedy required by law.
13. Cancellations Before Shipment
If you wish to cancel an order, contact us as soon as possible.
We will determine whether the order can be canceled before dispatch. If the order has already shipped, the return process may apply.
If we cannot ship an order within the promised or legally applicable timeframe, we will provide the notices and options required by law, including cancellation and a refund where applicable.
14. Missing Orders
If your order has not arrived within the communicated delivery timeframe, or the carrier reports an unexpected delivery status, contact us with your order number and tracking details.
We will review the available information and work with the relevant carrier or fulfillment provider to investigate.
If an order is not delivered as agreed, we will provide the remedies required by applicable law.
15. Sale and Discounted Items
Products sold at a discount remain subject to the applicable return terms disclosed at purchase.
A discount does not automatically eliminate a customer’s legal rights concerning defective, damaged, misdescribed, or incorrectly supplied products.
Any special return restrictions for clearance, promotional, or other discounted products will be communicated before purchase where required.
16. Chargebacks and Payment Disputes
If you have a problem with an order, please contact us so we can attempt to resolve it.
Customers retain any rights available through their payment provider or under applicable law. Contacting us first may help us identify the issue and determine an appropriate resolution.
Nothing in this policy restricts a customer’s lawful right to dispute a payment.
17. Policy Changes
We may update this Returns & Refunds Policy to reflect changes to our products, operations, or legal obligations.
The latest version will be published on this page with an updated revision date. Changes will not remove rights that already apply to an existing purchase.
18. Contact Information
For return requests, refund questions, damaged products, or order issues, contact:
Fedrico’s Trikes and Spare Parts
6930 N 76th St
Milwaukee, WI 53223
United States
Email: info@FedricosTrikesandSpareParts.com
Website: https://fedricotrikesandspareparts.com/
Please include your order number in all communications relating to an existing purchase so we can assist you efficiently.